Shipping & Delivery Policy

Last Updated: 06/03/2025

At SYNAGIC, we are committed to ensuring that your orders are delivered safely, promptly, and efficiently. Please review our shipping and delivery policy carefully before making a purchase.

1. Shipping Coverage

- - We currently ship across India to all major cities and locations.
- We do not ship to international locations at this time.

2. Processing Time

- - Order delivered Time: Orders are processed within 1-2 business days (excluding Sundays and public holidays).
- - If your order is placed after 5 PM IST, it will be processed the next business day.
- During high-demand periods (sales, festivals, etc.), processing time may be slightly longer.

3. Delivery Timeframes

Estimated delivery times vary based on your location and the chosen shipping method:

Region	Estimated Delivery Time
Metro Cities (Delhi, Mumbai, Bangalore, etc.)	3-5 business days
Tier 2 & 3 Cities	5-7 business days
Remote/Rural Areas	7-10 business days

- - Delivery timelines are estimates only and may be affected by unforeseen circumstances like weather, strikes, or logistics issues.
- If delivery is delayed beyond the estimated timeframe, please contact us for updates.

4. Shipping Charges

- - Standard Shipping: ₹60 (Applicable on orders below ₹500)
- - Free Shipping: Available on orders above ₹500
- Express Shipping: ₹100 (Delivery within 2-3 days for select locations)

Shipping charges (if applicable) are displayed at checkout before payment.

5. Order Tracking

- - Once your order is shipped, you will receive an email/SMS with a tracking link.
- - You can track your order in real-time using the tracking number provided.
- If you do not receive tracking details within 48 hours of order confirmation, please contact us.

6. Delivery Attempts & Failed Deliveries

- - Our courier partners will make two delivery attempts.
- - If the recipient is unavailable, the courier may:
    - - Contact you to reschedule delivery.
      - Leave the package at your designated location (if applicable).
- If the delivery fails after two attempts, the package will be returned to us, and a re-delivery fee may be charged.

7. Damaged or Missing Items

- - If you receive a damaged, broken, or missing item, contact us within 48 hours of delivery.
- - Send clear images/videos of the damaged package and item to support@synagic.co.in.
- We will assess the issue and provide a replacement or refund as per our Return & Refund Policy.

8. Address Changes & Order Modifications

- - Address Changes:
    - - You can update your shipping address before order dispatch by contacting us.
      - Address changes after dispatch may not be possible and could result in additional charges.
- Order Modifications:
  - - - Once an order is placed, modifications (size, quantity, product) may not be possible after 12 hours.
    - If you need modifications, contact us immediately, and we will try our best to accommodate.

9. Undelivered or Lost Packages

- - In rare cases, if a package is lost in transit, we will initiate an investigation with our courier partner.
- - If the package is confirmed lost, we will offer a full refund or replacement.
- SYNAGIC is not responsible for lost orders due to incorrect address details provided by the customer.

10. International Shipping

- - At this time, we do not offer international shipping.
- Stay tuned for updates as we expand our shipping network in the future!

11. Contact Us

For any shipping-related queries, feel free to reach out:

📧 Email: support@synagic.co.in
📞 Phone: +91 98671 86632
📍 Address: Pipe Line Road, PAP R 112, Rabale MIDC Rd, Sector 8, MIDC Industrial Area, Rabale, Navi Mumbai, Maharashtra 400701

This product is manufactured by Industrial Innovation Technologies and distributed by SYNAGIC

By placing an order with SYNAGIC, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.

Thank you for choosing SYNAGIC! 🚀