Privacy Policy
Last Updated: 06/03/2025
At SYNAGIC, we are committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.synagic.co.in and purchase our products.
By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
1. Information We Collect
When you visit our website, interact with our services, or make a purchase, we may collect the following types of information:
1.1 Personal Information
- Name
- Email Address
- Phone Number
- Billing and Shipping Address
- Payment Information (processed through secure third-party gateways)
1.2 Non-Personal Information
- IP Address
- Browser Type
- Device Information
- Website Usage Data (collected through cookies and analytics tools)
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill orders – Including shipping and customer service support.
- To improve user experience – Using website analytics and feedback to enhance our products and services.
- To communicate with customers – Sending order confirmations, support messages, and service-related updates.
- To send promotional emails (if subscribed) – Updates about new products, discounts, and special offers.
- To comply with legal requirements – Such as tax, fraud prevention, and security regulations.
3. How We Protect Your Information
We implement various security measures to protect your personal data:
- Secure Socket Layer (SSL) encryption for safe data transmission.
- Restricted access – Only authorized personnel have access to customer information.
- Third-party payment gateways – We do not store or process credit/debit card information on our servers.
- Regular security audits to ensure compliance with privacy standards.
Despite these measures, no system is entirely foolproof. If you suspect any unauthorized use of your data, please contact us immediately.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following cases:
4.1 Third-Party Service Providers
We may share your information with trusted third-party partners who assist us in:
- Payment processing (e.g.,Phonepe)
- Order fulfillment and shipping (e.g., courier companies)
- Website analytics (e.g., Google Analytics, Meta Pixel)
These providers are contractually obligated to keep your data secure and use it solely for the services provided to us.
4.2 Legal Compliance
We may disclose your information when required by law, such as in response to legal requests, fraud investigations, or regulatory requirements.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience.
5.1 What Are Cookies?
Cookies are small text files stored on your device that help us recognize your preferences and improve website functionality.
5.2 Types of Cookies We Use
- Essential Cookies – Necessary for website functionality (e.g., login sessions, cart management).
- Analytical Cookies – Help us track website traffic and user behavior (e.g., Google Analytics).
- Marketing Cookies – Used for personalized advertisements and remarketing.
5.3 Managing Cookies
You can control cookie preferences through your browser settings. Disabling cookies may affect website performance.
6. Your Rights and Choices
As a user, you have the following rights regarding your personal data:
- Right to Access – Request a copy of your personal data.
- Right to Correction – Update incorrect or incomplete information.
- Right to Deletion – Request deletion of your data (subject to legal retention requirements).
- Right to Opt-Out – Unsubscribe from marketing emails at any time.
To exercise these rights, contact us at info@synagic.co.in.
7. Data Retention Policy
We retain personal data only as long as necessary for:
- Fulfilling orders and providing customer support.
- Compliance with legal obligations (e.g., tax and audit purposes).
Non-personal information may be stored indefinitely for analytical purposes.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their policies.
9. Children’s Privacy
We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, contact us for removal.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “06/03/2025” date. Continued use of our website after modifications constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about our Privacy Policy or wish to exercise your rights, please contact us:
📧 Email: info@synagic.co.in
📞 Phone: +91 98671 86632
📍 Address: Pipe Line Road, PAP R 112, Rabale MIDC Rd, Sector 8, MIDC Industrial Area, Rabale, Navi Mumbai, Maharashtra 400701
This product is manufactured by Industrial Innovation Technologies and distributed by SYNAGIC
SYNAGIC – Protecting Your Data, Ensuring Your Trust.