Last Updated: 06/03/2025
At SYNAGIC, we value customer satisfaction and strive to provide high-quality products. However, we understand that issues may arise, and we have established this Return & Refund Policy to ensure a smooth and fair process for all customers.
By purchasing from www.synagic.co.in, you agree to the terms outlined below.
1. Eligibility for Returns
We accept returns only under the following conditions:
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- The product received is damaged or broken due to transit.
- The wrong item has been delivered.
- The product is unopened and sealed, but you wish to return it.
We DO NOT accept returns in the following cases:
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- The product has been used, opened, or partially consumed.
- The product is damaged due to misuse, mishandling, or improper storage.
- The return request is made after 7 days of receiving the product.
2. Return Request Process
To initiate a return, follow these steps:
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- Contact Us – Email us at returns@synagic.co.in or call +91 98671 86632 within 7 days of receiving the product.
- Provide Proof – Share images/videos of the damaged or unopened product along with your order ID and a brief description of the issue.
- Approval & Shipping – Once we verify the request, we will provide a return shipping address. You must ship the product back to us within 3 days of return approval.
- Inspection & Confirmation – After receiving the product, our team will inspect it for compliance with our return policy.
3. Refund Policy
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- Refunds will be initiated only after we receive and inspect the returned product.
- If approved, the refund will be credited within 7-10 business days to the original payment method.
- Shipping charges are non-refundable, and return shipping costs must be borne by the customer.
- If the product is found used, opened, or tampered with, the refund request will be rejected, and the product will not be returned to the customer.
4. Replacement Policy
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- If you receive a damaged, broken, or defective product, we may offer a replacement instead of a refund.
- Replacement requests must follow the same return request process.
- If the same product is unavailable, you may opt for a refund or choose an alternative product of the same value.
- Replacement orders will be delivered within 7 to 10 business days
5. Cancellation Policy
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- Orders can only be canceled before they are shipped.
- Once the order is shipped, cancellation requests will not be accepted.
- If you refuse delivery of the order, a return shipping fee may be deducted from your refund.
6. Contact Us
For any return or refund inquiries, reach out to us:
📧 Email: returns@synagic.co.in
📞 Phone: +91 98671 86632
📍 Address: Pipe Line Road, PAP R 112, Rabale MIDC Rd, Sector 8, MIDC Industrial Area, Rabale, Navi Mumbai, Maharashtra 400701
This product is manufactured by Industrial Innovation Technologies and distributed by SYNAGIC
SYNAGIC – Ensuring Quality, Committed to Customer Satisfaction.